Grasshopper Review 2017: A great choice of Business Phone Number


 Grasshopper is a virtual phone system that enables small business owners to have a professional phone number that can be used on existing telephones or cellphones.  To help you have a more overall view about Grasshopper, I would like to share my experience and consult around the web to determine what Grasshopper customers think about the company to give the most practical review.

There are over 300,000 entrepreneurs had put their trust in Grasshopper and the number is still growing. Since 2003, Grasshopper has been making it easier and cheaper for small and medium entrepreneur to grow their business. Furthermore, Grasshopper had been voted on The New York Times, Forbes, Inc, The Huffington Post, Business Insider and many more for its efficiency. And I believe their incredible customer base and those achievements speak the reputation and reliability by themselves.

seo_on_page

Grasshopper Pricing

Solo Plan

($24/month)

Partner Plan

($49/ mon)

Small Business

($89/ mon)

1 Toll Free or Local Number

3 Extensions

Free Activation

Unlimited minutes free call

30 Days Money Back Guarantee

No additional hardware needed

24/7 Live U.S. Support

 

3 Toll Free or Local Number

6 Extensions

Free Activation

Unlimited minutes free call

30 Days Money Back Guarantee

No additional hardware needed

24/7 Live U.S. Support

 

5 Toll Free or Local Numbers

Unlimited Extension & minutes

Free Activation

Sms included

30 Days Money Back Guarantee

No additional hardware needed

24/7 Live U.S. Support

Use Grasshopper Now

All these 3 plans serve different type of customers based on their usage. The one that I am recommending and reviewing is the Solo plan. The reason I choose this plan is because the price is within my budget and the usage suits my business model. Previously 500 minutes per month is sufficient for my small business and personal usage which I think suits most of the SME entrepreneurs as well. Now they had even upgrade the calling minutes to unlimited. However, the most popular plan for Grasshopper is the Partner plan. I hope you can pick the most suitable plan based on your business usage and fully maximize your selected number and features. Furthermore, a 30-day-money-back guarantee from Grasshopper will allow users to get a full refund back if you are not satisfied with them within the first 30 day of the service.

Key Features

  • Toll Free Number
  • Local Number
  • Keep Your Existing Number
  • Customized Vanity Number
  • Unlimited Call Handling
  • Conference Calling
  • Call Forwarding
  • Voicemail to Email
  • Read Your Voicemail
  • 30 Days Money Back Guarantee
  • 24/7 Support
  • Custom Main Greeting
  • Unlimited Extensions
  • Music On Hold
  • Name Directory
  • Voice Studio
  • Call Screening
  • Fax to Email
  • Store Hours/Directions
  • Call Routing Extensions
  • Fax On Demand

This key features of Grasshopper listed vary from plan to plan, but most of them are available free of charges with any of the plan you choose to go with. If you want your business to sound more professional, wish to have a better converting business and control your budget while doing so, Grasshopper certainly is the choice as you can create and customized unlimited extensions. So your customer can get to the respective person in charge with no effort. You can also create your own toll free number or vanity number such as 1-800-VOIPNOW. All the calls for your business will not be missed again because they can be forward to your home, office or your cell phone.

seo_on_page

Try Now

One of the most favorite features from Grasshopper is that you can show your Grasshopper caller ID to your customer when you are making calls from the cell phone, but your customer will never know that you are actually calling them using mobile phone.

I truly believe that voice over internet protocol is the future for our business and in our daily usage. There are thousands of business entities that had already switch to business VOIP. Mainly because they can cut down their operating cost as there are no expensive hardware to be purchased, installed and maintained.

Easy set-up

Signing up for Grasshopper is extremely easy. The first package beyond the basic one costs $24/ month and includes a single inbound local or toll-free number, unlimited extensions, 500 total minutes per month, and every feature that Citrix Grasshopper offers. Other packages head up the chain and include 2,000 minutes per month, two local or toll-free numbers, and the ability to port two existing numbers for $49/ month, or $199/ 10,000 minutes, three local or toll-free numbers, unlimited number ports, and unlimited use of Citrix Grasshopper’s Voice Studio, which provides custom professional phone greetings and IVR services that Citrix can record in using a selection of professional voice talents and a variety of languages.

Useful extensions

In Grasshopper, extensions are simply links to other phone numbers including a cellphone or landline. There are options per extension allowing for the incoming calls to be announced as a call through the Citrix Grasshopper system. The system then prompts the caller for a name and then replays that name to you before connecting the call, or simply connects the call immediately upon answer. Extensions can also have call time restrictions, such as active 24/7, only active between 9am-5pm Monday through Friday, or a custom schedule. Also, extensions can be defined with multiple forwarding numbers, and then instructed to either ring all numbers until answered, or ring each number for a set period of time in order.

seo_on_page

Extensions can be defined this way for individual people, for instance to route to an employee first on their desk phone, then on their cellphone, or the extension can be set up as a department extension and linked in the IVR system (such as “Press 1 for Sales”) where extension 1 is a department extension that rings multiple forwarding numbers in order when a call comes in. If you want those phones to ring simultaneously until someone picks up, you’ll need to add one of the aforementioned “Extras” called Call Blasting that will perform that function for an extra $10 per month. Another $10 per month will enable voicemail transcription via email. Each extension can have its own custom voicemail greeting, and if a caller leaves a voicemail, it is emailed to a list of recipients. Virtual fax services are also included in the package price. If an incoming fax is detected, it will be converted to a PDF and emailed to one or more configurable email addresses.

Useful Web Interface & Mobile Clients

Grasshopper has a useful web interface. Video Conferencing is still available to all customers providing easy access to their voicemails, faxes, and call logs, and includes options to configure the main greeting. There is an option to replay the message, transfer the call to an extension, or disconnect if there is no caller input.

With Grasshopper’s reliance on other phone lines for actual communication, outbound dialing can be interesting. There’s a dialer that is used to directly place the call, access voicemail messages for playback, check a contacts list that can be populated from your phone’s contact list or a separate list of extensions, and a smattering of settings such as a default outbound number to be used for billing and caller ID purposes. While digital signatures as nice, being able to switch between available networks is not only a little more broadly appealing, it can save you some bucks, too.

seo-on_page

Another key feature of Grasshopper is what their tagline claims – a phone system for entrepreneurs, which sets up very quickly, easily, and cheaply, appears to a caller like an enterprise-grade PBX system with a greeting, call routing, voicemail, and fax, and does not require much of any configuration of hardware or software other than perhaps the installation of the smartphone app.

Therefore, Grasshopper remains a great choice for business just out of the chute or companies that intend to remain very small and those wishing more advanced features or those whose business are likely to grow significantly will likely need to keep looking.

The verdict

Indeed, I am really impressed and satisfied with Grasshopper, especially its pricing, fast and friendly support, and ease to search for toll-free vanity numbers unique to your business.

Grasshopper Now